All orders will be processed the very same day your order is placed. Orders are not shipped on Sunday, except by prior arrangement.
We use the UPS, FED EX, or USPS depending on the weight of the order and to ensure your order gets to you in the fastest way possible.. You will receive a tracking code once your order is shipped so you can track your order up until delivery. We understand you want your order ASAP, so we do our best to get it to you ASAP. Thank you again for shopping with us!!!
Our loyal customers know that when it comes to returns, we make it easy and want to give them the best customer care. If you want to request a return, you have to contact us within 10 days(5 days for clothing) of the product being delivered to you. Unfortunately, we won’t be able to accept the return, if the request is made after 10 days(5 days for clothing). If you have any questions regarding the returns, please visit the Contact Us page of our website, and list why you want to return the product, and also mention the order reference number.
Please bear in mind that the shipping won’t be refunded, and a restocking fee of 20% will be applied on the non-damaged items returned to us. Once your request is approved, we will send you your RMA number and the address where you can mail the items you want to return. Please make sure that you add the RMA number at the top of the box that contains the items you want to return, before you ship it to the given address. It is requested that you provide us with the tracking code of Fedex/UPS/USPS, so that the returned shipment can be tracked without any hassle. We will issue the refund, once we receive the product as per our return policy.
NOTE: We are not allowing returns or refunds on PPE due to Coronavirus
If you have any questions, please feel free to contact us
Fort Collins, Co 80528
New York Help Desk
99 Wall Street Ste 1065
New York, NY 10005
Los Angeles Help Desk
7190 West Sunset Blvd Ste 20A
Los Angeles, Ca 90046
Chicago Help Desk
1440 W. Taylor Street Ste 483
Chicago, IL 60607