DO I NEED TO CREATE AN ACCOUNT TO BUY ON THIS WEBSITE?
NO. You are not required to signup for an account. This is entirely optional.
WILL YOU PROVIDE A TRACKING CODE?
YES. All orders will come with a tracking code from either UPS, FedEx, or USPS. We will send the code to you before your item ships.
HOW LONG DOES SHIPPING TAKE?
We ship the same day you place your order. Some items may take more time so that you will see a notice on the product detail page.
IF I ORDER MULTIPLE ITEMS, CAN I PAY A COMBINE SHIPPING?
YES, unless you are ordering items that come from different warehouses. We have several warehouses, and each shipping location will incur its shipping costs. If you order many of the same items, then the shipping will be based on the order's total weight since they will ship from the same location.
WHAT IS YOUR RETURN POLICY?
Our loyal customers know that we make it easy when it comes to returns and want to give them the best customer care. If you're going to request a return, you have to contact us within ten days(5 days for clothing) of the product's delivery. Unfortunately, we won’t accept the return if the request is made after ten days(5 days for clothing). If you have any questions regarding the returns, please visit the Contact Us page of our website, list why you want to return the product, and mention the order reference number.
Please bear in mind that the shipping won’t be refunded, and a restocking fee of 20% will be applied to the non-damaged items returned to us. Once your request is approved, we will send you your RMA number and the address where you can mail the items you want to return. Please make sure that you add the RMA number at the top of the box that contains the items you wish to return before you ship it to the given address. Please provide us with the tracking code of FedEx/UPS/USPS so that the returned shipment can be tracked without any hassle. We will issue the refund once we receive the product as per our return policy.
If you have any questions, please feel free to contact us
IF I SIGNUP FOR AN ACCOUNT, WILL MY INFORMATION REMAIN PRIVATE?
HOW OFTEN DO YOU RESTOCK PRODUCTS?
We restock products daily. This also depends on the levels of demand and availability. Out-of-stock items are usually restocked within an acceptable time. If you need an item that is out of stock, please contact us with the item number, and we will be more than happy to inform you of the estimated restocking date.
If you have more questions, please don't hesitate to contact us, and we will do our best to help you.